You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to existing articles that need updates Create new articles while answering tickets using a pre-defined template Agents never have to leave ...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the translated content to the Help Center. For complete instructions, s...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure: You can create your own categories, sections, and articles and modify or ...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a commu...

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